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Privacy Policy

Last updated: 26 July 2026

Who we are

Pentyrch Boarding Kennels, Tyn-y-Coed Road, Pentyrch, Cardiff, CF15 9NP, is the data controller for personal information collected through this website and our day-to-day operations. You can contact us on 07539 038220 or at henny.peters@pentyrch-kennels.co.uk.

Information we collect

We collect information you provide directly, including your name, contact details, address, your dog's details (name, breed, age, vaccination status, dietary and medical needs), emergency contacts, and the dates of your stay. We may also keep basic records of previous stays and correspondence.

How we use your information

  • To arrange, confirm, and manage your dog's boarding or day care stay.
  • To provide appropriate care, feeding, and any agreed medication.
  • To contact you or your emergency contact if needed.
  • To keep records required by our local authority licence.
  • To respond to enquiries you send by phone, email, or Facebook.

Lawful basis

We process your information to perform our contract with you (your booking), to comply with legal and licensing obligations, and where you have given consent (for example, when you contact us with an enquiry).

Sharing your information

We do not sell or rent your information. We may share it with your nominated vet in an emergency, with our local authority if required by our licence, and with trusted service providers who help run this website and send email confirmations on our behalf.

How long we keep it

We keep booking and care records for as long as needed to provide our service and to meet our legal, tax, and licensing obligations, and then securely delete them.

Your rights

Under UK data protection law you have the right to access, correct, delete, or restrict the use of your personal information, and to object to processing. To exercise any of these rights, please contact us using the details above. You can also complain to the Information Commissioner's Office at ico.org.uk.

Cookies

This website uses only the essential cookies needed for the site to work correctly. Embedded content such as Google Maps and Facebook may set their own cookies when you interact with them.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.